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FAQ

Is your website secure?

Our website is encrypted with the latest in security technology. All pages accessed on our websites are through https and we are constantly updating our servers so that they are always one step ahead. Here at Ideal Envelopes we take internet security very seriously. We will not compromise your personal details what so ever, that is our promise!

Can I phone and place my order over the telephone?

No, unfortunately not. As we are a web based company all our offers and prices are exclusive to the website.

If you require any assistance using our website or have any questions regarding any of our products or services please do not hesitate to get in contact with one of our highly trained staff who will be more than happy to assist you.

What quantities do you sell your products in?


We sell our products in different quantities. With most of our products, the more you purchase the better the rate gets so we've had to list a set quantity breakdown. Our standard breakdown is as follows: 25, 50, 100, 250, 500, 1000, 5000.

If the product in which you are looking at has an option on the right hand side of the product called "Quantity Required", this is the list of quantities in which we sell that product in. When this right hand side drop down menu is altered you will see the price change accordingly.

How quick will my order take to get to me?

We endeavour to dispatch all our parcels within 1 to 3 working days with our courier, DPD. This is a trackable service which will require a signature upon delivery. Please ensure that there will be someone at your given delivery address to accept and sign for the parcel. No exceptions will be made on this. Contact us for more details.

Your tracking number can be found in your account under 'My orders'. Simply click on the tracking number and you will see the details.

All international parcels are dispatched via our courier, DPD. This is a trackable service which will require a signature upon delivery. Please ensure that there will be someone at your given delivery address to accept and sign for the parcel. No exceptions will be made on this. Contact us for more details. Parcel delivery prices quoted are to a max weight of 30kgs. For any deliveries over this weight Ideal Envelopes/PaperCard will contact the customer to advise of any additional charges.

If you would like to know how long your parcel will take to get to you before you place your order please give us a call or email us with what you require and we will be able to give you an estimate of how long it will take to arrive at your given delivery address.    

I've just opened my parcel to see I am missing an item. What can I do?


On the odd occasion that this happens, please firstly accept our sincere apologies.
If you can quite simply email us with your order number and state what product/s are missing, we will do our very best to get your products out to you the very next day. We will email you back to confirm that we have received your email.

I've got a craft business, is there a trade price for your products?

Yes, we have got a trade section to our website. Our website is split into two different sections. Retail section and Trade section.

Firstly you will need to sign up for a trade account online. This can be done by clicking here.

Your details will then be sent to our Applications Team. Once they have reviewed your account details and if everything is alright they will approve your account and send you an email stating what they have done. If there is any problems one of our Accounts team will give you a call to discuss this.

I keep getting an error message when I try to pay. What should I do?


If you see an error message stating that your credit card is invalid, this has most likely happened for one of the following reasons:

1. You have incorrectly entered your credit card number.
2. You have incorrectly entered your CVV code.
3. You have incorrectly entered your expiration date.
4. You have used a cancelled credit card to place your order.
5. Your card is restricted to point-of-sale transactions only (sales where your card is physically scanned).
6.
You have insufficient funds

Please double-check your credit card and/or with your bank to ensure that none of these problems have occurred. If you realize that you've made a mistake, simply return to the payment option page and enter in the correct information. Continue checking out as normal.

If you're still encountering problems, please contact us. However, at NO point should you ever e-mail us your full credit card number. Your e-mail does not have the same security features in place as our website.

If you wish to reference a specific credit card that you already have on file with us, please reference by the order number.

If you believe that your card is restricted to point-of-sale transactions, you must either contact your bank about removing such restrictions, provide us with a different credit card, or choose a new payment method.

What would the delivery be to a foreign country?

We have a large selection of international shipping charges listed on our website under our delivery section. If the country you require is not available on this list, please email sales@ideal-envelopes.co.uk for a quote.

I've just received my parcel and realised that I've ordered the wrong thing. What can I do?

Here at Ideal Envelopes we believe that customer service does not stop once we've got your money. Far from it.
We strive time and time again to make sure that you are 100% satisfied with your order. If not, we will do our utmost to rectify it.

If you have realised that you have ordered the wrong product, simply send it back to us along with a copy of your invoice and a covering letter and we happily refund you the total amount of the goods you have returned. You will then be free to place your order once again, if need be.


Please note: if you are returning products the returned products will need to be in a re-salable condition otherwise we cannot honour the refund. We do not refund postage costs.

Can I place an order and have it delivered to my client?


Yes, that's no problem. We can send out your parcel to your client under 'Plain Cover'. Plain cover means, that we would send your parcel out to the address provided without any connection relating back to our company.

This gives the impression that you have sent the parcel out from your company.

If you would like us to send your parcel under Plain Cover, firstly place your order and then email us, along with your order number, stating that you wish to have your order sent under plain cover.