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I've just received my parcel and realised that I've ordered the wrong thing. What can I do?

Here at Ideal Envelopes we believe that customer service does not stop once we've got your money. Far from it.
We strive time and time again to make sure that you are 100% satisfied with your order. If not, we will do our utmost to rectify it.

If you have realised that you have ordered the wrong product, simply send it back to us along with a copy of your invoice and a covering letter and we happily refund you the total amount of the goods you have returned. You will then be free to place your order once again, if need be.

Please note: if you are returning products the returned products will need to be in a re-salable condition otherwise we cannot honour the refund. We do not refund postage costs.

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